Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item and the product packaging must be in the same condition that you received it, unworn or unused, uninstalled with tags, labels, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us HERE

Please see below relevant extracts from our Terms of Service. You can read the full terms of service HERE

Amendments & Cancellations

  1. If you request to cancel your Order before we have shipped it, we may agree to cancel your Order and refund you the purchase price less any transactions fees of 4% and any shipping costs incurred.

  2. If you request to cancel your Order for pre-ordered Goods, we may agree to cancel your Order and refund you the purchase price less a restocking fee of 10%.

  3. We reserve the right to reject or cancel an Order for any reason, before the Goods have been shipped to you. If we reject or cancel an Order, we will refund you the Price paid. We are not liable for any loss or damage suffered by you that is caused by us rejecting or cancelling your Order.

Receipt of the Goods

  1. You must inspect the Goods immediately upon their arrival and if the Goods are not in accordance with the specified requirements, are defective or faulty or not as ordered, you must notify us within 3 days of receipt of the Goods. If you do not notify us within this time, the Goods are deemed to be in all respects in accordance with the specified requirements.

Defects, and Your Rights under the Australian Consumer Law

  1. Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality but the failure does not amount to a major failure.

  2. If you notify us under clause 31, we may require you to provide all reasonable information including photographs of the alleged defect. We will determine whether the Goods delivered are faulty or defective.

  3. We will accept a return of the Goods and provide you with a replacement, refund or repair where:
    34.1. The Goods are faulty or not of acceptable quality; or
    34.2. The Goods are not fit for their intended purpose; or
    34.3. The Goods do not match any sample or description previously provided to you.

Returns for Change of Mind

  1. We offer refunds and exchanges for change of mind on the purchase price of the Goods however we charge a re-stocking fee of 10%.

  2. We do not offer refunds and exchanges on change of minds for Goods that are the subject of customisation, such as Stainless Steel Sill Trims.

  3. To claim a refund for a change of mind:
    42.1. you need to submit a refund request via the Contact Us page on the TCS Website or email info@thecruiserstore.com within 30 days from the date of receipt of the Goods;
    42.2. return the Goods at your own cost to our address at 39a Macdonnell St, Naracoorte SA 5271, unless otherwise agreed by us;
    42.3. the Goods must be in the original product packaging, unused, have all labels and tags attached and are in a resalable condition; and
    42.4. you may be required to provide the proof of purchase or tax invoice.

  4. On receipt of returned Goods, we will inspect the Goods and in our sole discretion determine whether the Goods returned are in acceptable condition to process a refund to you. If approved by us, refunds will be provided via the payment method stated on your receipt, typically within 14 days.